Privacy Policy

Version: 1.0  |  Last Updated: 21 August 2026

This Privacy Policy ("Policy") describes how Millioner Casino, operating the website at online-millioner-casino.com (the "Website"), collects, uses, stores, discloses, and protects your personal data. It applies to all individuals who visit the Website, create an Account, or otherwise interact with our services.

This Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together govern your relationship with us. By using the Website, you acknowledge that you have read and understood this Policy.

For privacy-related enquiries, please contact our Data Protection Officer at [email protected].

1. Introduction

1.1. Our Commitment to Your Privacy

We are committed to handling your personal information with transparency, integrity, and in compliance with applicable data protection legislation. We collect only the data that is necessary to provide you with our services, protect the integrity of our platform, and meet our legal obligations. We do not sell your personal data to third parties for their own marketing purposes.

1.2. Scope

This Policy applies to personal data collected through:

• The Website and any mobile or application versions thereof;
• Customer support communications via email, live chat, or telephone;
• Marketing communications you have opted to receive;
• Third-party platforms that interact with our services.

2. Data We Collect

2.1. Identity & Registration Data

When you create an Account, we collect the following personal data:

• Full legal name;
• Date of birth;
• Gender (where voluntarily provided);
• Residential address;
• Email address;
• Mobile phone number;
• Username.

2.2. Verification & KYC Data

To comply with our Know Your Customer (KYC) and anti-money laundering (AML) obligations, we may collect:

• Copies of government-issued identity documents (e.g., passport, driver's licence);
• Proof of address documentation;
• Payment method verification documents;
• Source of funds or source of wealth declarations and supporting documents.

2.3. Financial Data

• Payment method details (card numbers are tokenised; we do not store full card details);
• Transaction history (deposits, withdrawals, wagers);
• Account balance information.

2.4. Technical & Usage Data

When you use the Website, we automatically collect certain technical information, including:

• IP address and approximate geolocation;
• Browser type and version;
• Device type, operating system, and screen resolution;
• Pages visited, time spent on pages, and navigation paths;
• Session duration and timestamp data;
• Referring URLs.

2.5. Behavioural & Gaming Data

• Game preferences and history;
• Wagering patterns and frequency;
• Bonus usage and activity;
• Responsible gaming tool usage.

2.6. Communications Data

• Customer support correspondence (emails, chat transcripts);
• Survey responses and feedback;
• Marketing communication preferences and interaction records.

2.7. Data Collected from Third Parties

We may receive personal data about you from third-party sources, including:

• Identity verification and fraud prevention service providers;
• Payment processors and financial institutions;
• Self-exclusion registers (e.g., BetStop);
• Advertising and affiliate partners (limited to data necessary for attribution).

3. How We Use Your Data

3.1. Provision of Services

We use your personal data primarily to:

• Create and manage your Account;
• Process deposits, withdrawals, and wagers;
• Provide access to Casino Games and promotional offers;
• Deliver customer support services;
• Send transaction-related notifications and account communications.

3.2. Legal & Regulatory Compliance

• Perform identity verification and KYC procedures;
• Meet anti-money laundering (AML) and counter-terrorism financing (CTF) obligations;
• Verify player age and eligibility;
• Respond to lawful requests from government authorities or law enforcement;
• Maintain mandatory records as required by applicable law.

3.3. Responsible Gaming

• Monitor gaming behaviour for signs of problem gambling;
• Enforce self-exclusion and responsible gaming tools;
• Cross-reference national self-exclusion registers, including BetStop.

3.4. Fraud Prevention & Security

• Detect and prevent fraudulent transactions and account takeovers;
• Identify and investigate suspected bonus abuse or collusion;
• Maintain the security and integrity of the Website.

3.5. Improvement of Services

• Analyse usage patterns to improve Website functionality;
• Conduct internal research and analytics;
• Personalise your gaming experience and content recommendations.

3.6. Marketing Communications

Where you have provided explicit consent, or where permitted by applicable law, we may send you promotional communications about our offers, new games, tournaments, and Casino news. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting [email protected]. Opting out of marketing does not affect service communications.

4. Legal Bases for Processing

We process your personal data on the following legal bases:

• Contractual necessity – processing required to fulfil our obligations under the Terms and Conditions (e.g., Account management, payment processing);
• Legal obligation – processing required to comply with applicable laws and regulations (e.g., AML, KYC);
• Legitimate interests – processing necessary for our legitimate business interests, such as fraud prevention, security, service improvement, and responsible gaming oversight, provided these interests are not overridden by your rights and interests;
• Consent – where you have provided explicit, freely given, and informed consent (e.g., marketing communications, use of non-essential cookies).

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Third Parties

5.1. Categories of Recipients

We may share your personal data with the following categories of third parties, strictly on a need-to-know basis:

• Payment processors and banking partners – to facilitate deposits and withdrawals;
• Identity verification and KYC providers – to confirm your identity and meet regulatory obligations;
• Fraud detection and risk management providers – to protect the integrity of the platform;
• Game Providers – to the extent required to deliver and support Casino Games;
• Responsible gaming organisations and self-exclusion registers – including BetStop;
• Legal and regulatory authorities – in response to lawful requests, court orders, or regulatory obligations;
• IT infrastructure providers – including hosting, cloud storage, and security service providers;
• Marketing and analytics service providers – where you have opted in to marketing, subject to appropriate data processing agreements.

5.2. No Sale of Personal Data

We do not sell, rent, or lease your personal data to third parties for their own marketing or commercial purposes.

5.3. Third-Party Processors

All third-party service providers who process personal data on our behalf are bound by data processing agreements requiring them to implement appropriate technical and organisational measures to protect your data and to process it only in accordance with our instructions.

6. Cookies & Tracking Technologies

6.1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your browsing experience, analyse Website performance, and deliver relevant content.

6.2. Types of Cookies We Use

6.3. Managing Cookies

You may manage your cookie preferences at any time through our Cookie Consent Tool, available via the cookie banner displayed upon your first visit to the Website. You may also control cookies through your browser settings; however, disabling strictly necessary cookies may impair the functionality of the Website. Please note that our Website does not currently respond to "Do Not Track" signals.

7. Data Security

7.1. Security Measures

We implement robust technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Data encryption at rest for sensitive personal and financial information;
• Multi-factor authentication for access to internal systems;
• Regular security audits and penetration testing;
• Strict access controls and role-based permissions for staff;
• Ongoing staff training on data protection and security awareness.

7.2. Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable law, within the prescribed timeframes. Breach notifications will include the nature of the breach, likely consequences, and the measures taken to address it.

8. Data Retention

8.1. Retention Periods

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, accounting, or reporting requirements. Specific retention periods are as follows:

8.2. Deletion

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where data is anonymised, the anonymised dataset is no longer subject to data protection obligations and may be retained for statistical purposes.

9. Your Rights

9.1. Overview of Rights

Subject to applicable data protection law, you may have the following rights with respect to your personal data:

• Right of Access – to obtain a copy of the personal data we hold about you;
• Right to Rectification – to request correction of inaccurate or incomplete data;
• Right to Erasure – to request deletion of your data in certain circumstances;
• Right to Restriction of Processing – to request that we limit how we use your data pending resolution of a dispute or verification request;
• Right to Data Portability – to receive your data in a structured, commonly used, machine-readable format;
• Right to Object – to object to processing based on legitimate interests or for direct marketing purposes;
• Right to Withdraw Consent – where processing is based on consent, to withdraw it at any time.

9.2. Exercising Your Rights

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. We will respond to verified requests within 30 days, or within any extended period permitted by law. We may request proof of identity before processing your request.

9.3. Right to Complain

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

10. International Data Transfers

10.1. Cross-Border Transfers

In the course of providing our services, your personal data may be transferred to and processed in countries outside of Australia. Such transfers may occur when our service providers (including payment processors, cloud hosting providers, or Game Providers) are located in different jurisdictions.

10.2. Safeguards

Where personal data is transferred internationally, we ensure that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the relevant authority;
• Binding corporate rules (where applicable);
• Transfers to countries with an adequate level of data protection as recognised by competent authorities.

11. Minors

Our services are strictly intended for individuals aged 18 years and over. We do not knowingly collect personal data from persons under the age of 18. If we become aware that personal data has been collected from a minor, we will promptly delete that data and close the associated Account. If you believe a minor has registered on our Website, please notify us immediately at [email protected].

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated to you via email or a prominent notice on the Website before they take effect. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically. Continued use of the Website following the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us as follows:

• General Support: [email protected]
• Data Protection Officer / Privacy Enquiries: [email protected]
• Website: online-millioner-casino.com

We are committed to resolving all privacy-related enquiries promptly and transparently.